IT Support Services is now using Bomgar secure remote control. This tool allows an ITSS Technician to view your screen and (with your permission) control your computer remotely. In a moment, the technician assisting you will provide you with a "Session Key" to enter; or instruct you to click on their name in the "Representatives" box below.

By continuing this support session you agree to the ITSS Service Agreement.

Once a secure connection is established, you will be guided through the Bomgar client installation. At the end of your support session, the Bomgar client software will uninstall automatically. You will have the opportunity to provide feedback and/or download the chat transcript.

We value your time and will assist you as quickly as possible.

  • ITSS Remote Support is available during our normal business hours. A remote support technician will be available again on Monday at 8:00am PDT. You can find answers to many questions in the ITSS Knowledge Base or submit a request using the Service Catalog: https://support.csuchico.edu

Session Key Show Session Key Help Window